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Privacy Policy
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Vest Technical Solutions Inc.


Last Updated: May 2026

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1. Introduction

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Vest Technical Solutions Inc. (“VTS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, prospects, partners, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with our website, services, communications, and systems.

This policy applies to:

  • Our website (https://www.vesttechsolutions.com)

  • Our managed IT, cybersecurity, and professional services

  • Email, phone, SMS (text messaging), and support communications

  • Contracts, quotes, and service engagements

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2. Information We Collect

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We may collect personal and business‑related information including, but not limited to:

  • Name

  • Business name

  • Email address

  • Phone number (including mobile numbers)

  • Job title or role

  • Account, contract, billing, and service information

  • Support ticket and communication history

  • Security and authentication data (e.g., MFA/2FA contact methods)

Information is collected when you:

  • Request a quote or proposal

  • Sign a contract or agreement

  • Submit a form on our website

  • Communicate with us via phone, email, SMS, or chat

  • Use our support systems or client portals

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3. SMS / Text Messaging Communications

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Vest Technical Solutions Inc. may use SMS (text messaging) only for legitimate business and security purposes, including:

  • Multi‑factor authentication (MFA / 2FA)

  • Account verification

  • Security alerts

  • Service notifications

  • Support‑related updates

We do not send unsolicited marketing or promotional text messages without explicit consent.

SMS terms:

  • Message frequency may vary

  • Message and data rates may apply

  • You may opt out at any time by replying STOP

  • For assistance, reply HELP or contact us directly

SMS information is never shared with third parties for marketing purposes.

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4. How We Use Information

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We use collected information to:

  • Deliver and support IT, cybersecurity, and managed services

  • Secure client systems and accounts

  • Communicate service‑related updates and incidents

  • Provide billing, contracts, and account administration

  • Meet legal, regulatory, and contractual obligations

  • Improve our services and customer experience

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5. Information Sharing and Disclosure

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We do not sell or rent personal information.

Information may be shared only:

  • With trusted service providers who support our operations (e.g., billing, communications, security platforms)

  • When required by law or legal process

  • To protect the rights, property, or safety of VTS, our clients, or others

  • As required to enforce contracts or service agreements

All service providers are required to maintain confidentiality and appropriate security safeguards.

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6. Data Security

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We implement administrative, technical, and physical safeguards designed to protect personal information, including:

  • Encryption (in transit and at rest where applicable)

  • Secure networks and access controls

  • Multi‑factor authentication

  • Malware protection and monitoring

  • Regular security reviews and risk assessments

Payment information is processed through secure third‑party providers (such as Intuit QuickBooks). We do not store full credit card data on our systems.

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7. Data Breach Notification

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In the event of a confirmed data breach affecting personal information, we will take appropriate action, which may include:

  • Email notification within a reasonable timeframe

  • Website or direct notification where applicable

  • Compliance with all applicable breach notification laws

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8. Your Rights

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You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information, subject to legal and contractual obligations

Requests can be made using the contact information below.

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9. Third‑Party Links

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Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those external sites.

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10. Compliance with Laws

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We comply with applicable privacy and data protection laws, including:

  • U.S. privacy and consumer protection laws

  • CAN‑SPAM Act for email communications

  • Applicable state privacy regulations

Email communications include clear opt‑out mechanisms, and unsubscribe requests are honored promptly.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.

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12. Contact Information

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Vest Technical Solutions Inc.
20 Cabot Boulevard, Suite 300
Mansfield, MA 02048
Phone: (877) 519‑3334
Email: info@vesttechsolutions.com
Website: https://www.vesttechsolutions.com

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