Service Schedule A – Managed Services 

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Vest Technical Solutions Inc. 

Version: 1.1 (Final) 
Effective Date: 6/24/2026 

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This Service Schedule (“Schedule A”) supplements the Master Services Agreement (“MSA”) between Vest Technical Solutions Inc. (“VTS”) and the Client. 

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This Schedule applies only to Managed Services expressly included in an accepted Quote that references this Schedule. 

 

1. Purpose and Scope 

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The purpose of this Schedule is to define the scope, boundaries, and conditions of Managed Services provided by VTS. 

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Managed Services are ongoing operational services designed to maintain supported systems in a functional, secure, and supportable state. 

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This Schedule: 

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• Defines what is included 

• Defines what is explicitly excluded 

• Establishes service boundaries 

• Prevents unintended expansion of responsibility 

 

2. Definition of Managed Services 

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“Managed Services” refers to recurring services provided by VTS that may include, only if explicitly listed in the applicable Quote: 

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• Endpoint and server monitoring 

• Remote technical support 

• On‑site technical support (if included) 

• Proactive maintenance and remediation 

• Patch management 

• Identity and access support (e.g., Microsoft 365 / Google Workspace) 

• Backup monitoring and alert response (not restore guarantees) 

• Security tool monitoring and alert handling (not breach prevention) 

• Account management and reporting 

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Specific services, quantities, and pricing are defined exclusively in the accepted Quote. 

 

3. Service Hours 

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Unless otherwise stated in writing: 

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• Remote Support: Monday–Friday, 9:00 AM–5:00 PM EST 

• On‑Site Support: Monday–Friday, 8:00 AM–5:00 PM local time 

 

Support requested or required outside these hours: 

• Is not included 

• May be provided at after‑hours rates if approved in advance 

 

4. Service Limitations and Exclusions 

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Managed Services do not include, unless explicitly stated in the applicable Quote or another Service Schedule: 

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• Major infrastructure projects 

• Fixed‑scope or fixed‑price projects 

• Custom software development 

• Hardware procurement or installation 

• Network redesign or architecture changes 

• Compliance guarantees (e.g., HIPAA, PCI, SOC 2) 

• Guaranteed security outcomes or breach prevention 

• Legal, regulatory, or risk advisory services 

 

Work outside the scope of this Schedule requires: 

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• A separate Quote, and 

• Service Schedule D – Project Services and an applicable Statement of Work (SOW) 

 

5. Client Responsibilities 

 

The Client agrees to: 

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• Provide timely access to systems, credentials, and personnel 

• Maintain supported hardware and software 

• Maintain valid licenses and subscriptions 

• Follow documented onboarding and support processes 

• Notify VTS of material environment changes 

 

Failure to meet these responsibilities may: 

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• Delay service delivery 

• Limit supportability 

• Require additional billable work 

 

6. Security and Risk Disclaimer 

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Managed Services: 

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• Reduce operational and security risk 

• Do not eliminate risk 

 

VTS does not guarantee: 

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• Absolute security 

• Prevention of breaches 

• Prevention of data loss 

• Compliance certification 

 

Security outcomes depend on: 

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• Client cooperation 

• Third‑party vendors 

• Threat landscape 

• Client risk tolerance 

 

7. Monitoring and Alerts 

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Where monitoring tools are included: 

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• VTS will respond to alerts during service hours 

• Alert response does not guarantee resolution 

• Monitoring does not replace redundancy, backup, or disaster recovery planning 

 

8. Changes to Environment or Scope 

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Any material change to: 

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• User count 

• Device count 

• Locations 

• Infrastructure 

• Service requirements 

 

may require: 

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• Quote revision 

• Contract amendment 

• Service tier adjustment 

 

9. Relationship to Other Agreements 

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This Schedule: 

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• Supplements the MSA 

• Does not replace the MSA 

• Is subordinate only to an explicitly conflicting Statement of Work (SOW) for defined services 

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In the event of conflict: 

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1. Statement of Work (for its defined scope only) 

2. Service Schedule A – Managed Services 

3. Master Services Agreement 

 

10. Term and Termination 

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This Schedule: 

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• Is effective for the term specified in the accepted Quote 

• Terminates upon termination of the applicable Managed Services agreement 

 

Termination does not waive outstanding payment obligations. 

 

11. Acceptance 

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This Schedule is incorporated by reference into the applicable Quote and becomes effective upon Client acceptance of that Quote. 

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